MyResidence

Project snapshot

Overview

MyResidence operates in a high-complexity service environment, where accommodation, relocation logistics, and ongoing support all need to work together seamlessly. The platform needed to help manage large volumes of information, maintain consistent standards across multiple locations, and create a smoother experience for people navigating a major life transition.

My role

UX/UI Designer

Scope

UX thinking, information architecture, user journeys, wireframes, interface design, usability improvements, and design consistency

Focus

Creating a clearer, more structured platform experience for accommodation discovery, relocation support, and service coordination

The challenge

Relocation is not just a booking task. It is a multi-step, high-stakes experience involving housing quality, coordination, documentation, transport, support services, and trust.

For MyResidence, the core challenge was designing a digital experience that could support:

  • large-scale accommodation management

  • consistent standards across different cities

  • complex logistics and support workflows

  • secure and reliable communication

  • a user experience that felt dependable during a stressful transition

The live page already identifies the operational difficulty of housing dozens to hundreds of assignees, maintaining quality standards, coordinating logistics, and ensuring safety and comfort.

The problem

The existing service model involved multiple moving parts, which created several UX challenges.

1. Complex accommodation decisions

Users needed to review housing options across different cities, with confidence that standards would be consistent and clearly communicated.

2. Fragmented relocation information

Accommodation was only one part of the journey. Users also needed visibility into transport, support services, documentation, and local guidance.

3. High trust requirements

Because relocation involves comfort, safety, and significant personal disruption, the platform needed to feel credible, reassuring, and well-structured.

4. Balancing scale with personal support

The service had to operate efficiently at scale without losing the sense of care and responsiveness that users needed during relocation.

Goals

The product direction focused on creating an experience that felt:

  • clearer across accommodation and relocation workflows

  • more structured in how information was organised

  • more reassuring for users making high-stakes decisions

  • more consistent across locations and service touchpoints

  • more efficient for navigating complex support needs

My approach

I approached the platform by focusing on clarity, trust, and coordination.

1. Strengthen information architecture

The platform needed a more intuitive structure so users could move easily between accommodation options, support services, documents, and communication.

2. Reduce friction in key journeys

Booking and relocation journeys were simplified by making next steps clearer, improving navigation, and surfacing the most relevant information at the right time.

3. Support trust through consistency

A stronger visual and interaction system helped the experience feel more dependable and more aligned across different parts of the platform.

4. Design for a service-led experience

This was not purely a property listing tool. The design needed to reflect a broader service experience, including local support, transport, onboarding, and practical relocation needs.

Solution highlights

Clearer accommodation discovery

The platform structure was refined to make verified housing options easier to browse, compare, and understand.

Better support visibility

Support services such as orientation, airport transfers, and in-city coordination were integrated more clearly into the experience, helping users understand that accommodation was only one part of a larger service offering. The live page already highlights these as core value points.

Improved information flow

Content and actions were organised more intentionally to reduce overwhelm and help users focus on the most relevant tasks at each stage.

Consistent, scalable interface patterns

A more systematic UI approach supported usability, consistency, and easier platform growth across future features and locations.

A more reassuring user experience

Because users were often navigating an unfamiliar environment, the overall design needed to feel calm, structured, and trustworthy rather than transactional or overly complex.

Design system thinking

A key part of the work was ensuring the platform could maintain consistency as it scaled.

This included:

  • a more cohesive visual language

  • clearer hierarchy across content and actions

  • reusable interface patterns

  • consistent navigation and layout behaviour

  • responsive thinking across screens and devices

  • a design foundation that could support future growth

Outcome

The result was a more structured and user-friendly platform direction for a complex accommodation and relocation service.

The redesigned experience helped create a stronger foundation for:

  • navigating accommodation options with more confidence

  • making relocation support easier to understand

  • improving consistency across the service journey

  • reducing friction in multi-step coordination tasks

  • building trust in a high-stakes user experience

The current live page mentions improved retention, renewals, satisfaction, repeat bookings, and reduced relocation complexity. Unless you have hard data, I would keep this section qualitative and framed around design contribution rather than definitive business claims.